Sales Coaching Tips to Help Reps Manage Angry Customers

When salespeople bring frustrations over a “difficult” customer to sales management, it can put them in a catch 22. On one hand, every sales manager that moved up through the ranks of a sales organization has dealt with their fair share of angry customers and has empathy for the salesperson’s situation.

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Is Your Sales Coaching to Blame- Or Is It Really The Rep?

When you pour your time and energy into a rep and their mediocre level of sales performance won’t budge- do negative thoughts about your own ability to sales coach effectively creep in? Those negative thoughts might have a valid point- or they may need to be banished from your mind.

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5 Things Sales Reps Say that Drive Clients Nuts

Does hearing things like “we don’t have budget right now,” or “I’m not really the decision maker, I need time to run this up the flagpole” from your customers make you groan? You’re not alone. The customer hears things from the sales side too that make them roll their eyes (or worse).

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Have Your Salespeople Been in Your Customer's Shoes?

Have you ever hired a rep who was previously one of your company’s customers?

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What is Selling Intelligence anyway?

Selling Intelligence is defined as the capacity to manage the process of selling products and services by applying sales skills, selling behaviors, cognitive skills, and selling judgement. Reps with a low level of selling intelligence are going to struggle with client interactions- especially when it comes to establishing themselves as a trusted advisor, overcoming objections, and making choices that move the deal along.

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Sales Training Program Not Working? Maybe Your Sales Team is Sick

 

Does your sales team have any/all of the following symptoms?
  • Lack of product knowledge

  • Inadequate industry knowledge

  • Weak discipline

  • Incomplete sales skillset

The good news is that there is both a test and treatment for sales teams- and it is not your typical sales training program.

 

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When Sales Coaching, Creative Incentives and Role Plays Don't Work - Do This!

You’ve done one-on-one role plays. You’ve given inspiring sales coaching sessions. You’ve offered creative sales incentives. Still THAT rep can’t seem to close a deal. What is going on?

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How Game Play Data Can Help Sales Management Make Business Decisions

What would happen if you handed your salespeople a handbook on selling, or a computer screen full of text...would they read it through? What percentage of them would groan and roll their eyes? It’s not that people don’t enjoy learning. As humans we have an innate constant thirst for new information- it’s why we have a love affair with our smartphones.

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How Sales Assessments Can Reveal Your Team's Hidden Top Performers

Harvard Business Review found that sales managers often waste their time focusing attention on the wrong reps. Management chooses to “engage with poor reps because they feel they must in order to meet territory goals, and they work with their best reps because, well, it’s fun.” Unfortunately, these two populations that get the most management time are the least likely to be affected by sales coaching.

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How to Increase Sales Coaching Effectiveness, Hire Better & Close More

 

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