Sales Coaching Tips to Help Reps Manage Angry Customers

When salespeople bring frustrations over a “difficult” customer to sales management, it can put them in a catch 22. On one hand, every sales manager that moved up through the ranks of a sales organization has dealt with their fair share of angry customers and has empathy for the salesperson’s situation.

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4 Ways to Increase Your LinkedIn Social Selling Index (SSI) Score

Yesterday LinkedIn introduced an exciting update to Sales Navigator and the Social Selling Index, or SSI and it's pretty brilliant. Built expressly for sales professionals, the SSI metric provides at-a-glance feedback on your social selling behavior within Sales Navigator with a score of 1-100.

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