Improving Sales Performance of the 60% Just Got Easier...

You can always count on your top 10-20% of sales reps to deliver, and your bottom 20% to disappoint. The real risk - and reward - lies in the 60% of your sales reps that fall somewhere between the heroes and the hopeless of your sales team.

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Sales Coaching Tips to Help Reps Manage Angry Customers

When salespeople bring frustrations over a “difficult” customer to sales management, it can put them in a catch 22. On one hand, every sales manager that moved up through the ranks of a sales organization has dealt with their fair share of angry customers and has empathy for the salesperson’s situation.

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Know This? Then You Know If They Will Make Quota

Would you lend a total stranger $114,000 based solely on a few brief meetings and chats with connections of their choosing? Of course not. However, if you are in sales management- you have probably done just that.

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Is Your Sales Coaching to Blame- Or Is It Really The Rep?

When you pour your time and energy into a rep and their mediocre level of sales performance won’t budge- do negative thoughts about your own ability to sales coach effectively creep in? Those negative thoughts might have a valid point- or they may need to be banished from your mind.

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What do you know about your newly hired salesperson on day one?

What do you know about your newly hired salesperson on day one? Not much, really. Considering you’re going to put a hefty quota, your company’s reputation, and your valued customers, firmly in their hands, I would say you are essentially gambling.

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How Much Sales Rep Turnover is Too Much? Why That's the Wrong Question

The rise of metrics software has changed the way sales organizations measure success. Sales management is regularly challenged to drive some numbers up ( sales quota, retention, productivity) and push other numbers down (costs and turnover). One of these metrics is not like the others. In fact, looking at this business goal in terms of a single number or percentage means your sales organization may be missing the point entirely.

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How Game Play Data Can Help Sales Management Make Business Decisions

What would happen if you handed your salespeople a handbook on selling, or a computer screen full of text...would they read it through? What percentage of them would groan and roll their eyes? It’s not that people don’t enjoy learning. As humans we have an innate constant thirst for new information- it’s why we have a love affair with our smartphones.

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