Sales Coaching Tips to Help Reps Manage Angry Customers

When salespeople bring frustrations over a “difficult” customer to sales management, it can put them in a catch 22. On one hand, every sales manager that moved up through the ranks of a sales organization has dealt with their fair share of angry customers and has empathy for the salesperson’s situation.

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Is Your Sales Coaching to Blame- Or Is It Really The Rep?

When you pour your time and energy into a rep and their mediocre level of sales performance won’t budge- do negative thoughts about your own ability to sales coach effectively creep in? Those negative thoughts might have a valid point- or they may need to be banished from your mind.

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The 1 Question Milennial Sales Reps Love to Ask (And Sales Managers Don't Love to Hear)

Every generation has challenges when managing members of a younger generation. However, millennials regularly ask one particular question that goes against the grain of those born before them and draws the ire of management belonging to a previous generation. That question is “Why?”

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