Sales Coaching Tips to Help Reps Manage Angry Customers

When salespeople bring frustrations over a “difficult” customer to sales management, it can put them in a catch 22. On one hand, every sales manager that moved up through the ranks of a sales organization has dealt with their fair share of angry customers and has empathy for the salesperson’s situation.

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It’s Too Late. I Hired a Product Pusher.

Gartner conducted a survey of executive buyers to discover what they really want to hear from salespeople. It turns out that what buyers are hearing from reps, isn’t necessarily what they want or need to hear in order to make a purchasing decision.

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Have Your Salespeople Been in Your Customer's Shoes?

Have you ever hired a rep who was previously one of your company’s customers?

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What is Selling Intelligence anyway?

Selling Intelligence is defined as the capacity to manage the process of selling products and services by applying sales skills, selling behaviors, cognitive skills, and selling judgement. Reps with a low level of selling intelligence are going to struggle with client interactions- especially when it comes to establishing themselves as a trusted advisor, overcoming objections, and making choices that move the deal along.

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Sales Training Program Not Working? Maybe Your Sales Team is Sick

 

Does your sales team have any/all of the following symptoms?
  • Lack of product knowledge

  • Inadequate industry knowledge

  • Weak discipline

  • Incomplete sales skillset

The good news is that there is both a test and treatment for sales teams- and it is not your typical sales training program.

 

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The 1 Essential Thing Missing From Your Sales Training...

Humans are hardwired to learn through play. Whether we are playing to learn fine motor skills with building blocks at 3, or developing selling behaviors that help us in overcoming objections in sales at 33- it’s how we develop the social and cognitive skills to become successful people- and even better sales reps.

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How Sales Assessments Reveal Selling DNA of Top Reps

Before you block out another morning for a frustrating round of sales rep interviews consider this: you are probably recruiting all wrong. Instead of fresh blood, maybe you need sales reps with a particular strain of selling DNA.

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These 3 Selling Behaviors Hold the Key to Overcoming Objections...

Do your sales reps have the emotional intelligence to close the deal? It takes more than a bright intellect and a slick sales pitch to overcome objections. Sales takes positivity, empathy, and a quick mind- all of which work to create good selling judgement and excellent selling behavior.

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How CPG Sales Training Can Train Reps to Overcome Top Objections

Are your CPG sales reps at the top of their game- ready to leap over the firey hurdles of sales objections? Strong selling skills are essential to overcome the constant barrage of objections in CPG/FMCG sales. Here is part one is our series of how to overcome objections posed to CPG sales reps- and how each sales objection can be overcome with CPG sales training and ongoing reinforcement.

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3 Sales Coaching Tips to Help Your Team Close More!

The New Year is a perfect time to take a good, hard look at your sales coaching approach and make changes to your sales management style that will bring success to your sales team in 2016! Resolved to make 2016 the year your team crushes quota? Here are 3 ways to change up your sales coaching game:

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