Sales Coaching Tips to Help Reps Manage Angry Customers

When salespeople bring frustrations over a “difficult” customer to sales management, it can put them in a catch 22. On one hand, every sales manager that moved up through the ranks of a sales organization has dealt with their fair share of angry customers and has empathy for the salesperson’s situation.

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How to Keep Your New Sales Hire's Fire Burning

When that new recruit steps in for his/her first day, they are on fire. They may never be as motivated, as desperate to impress, and as eager to become a productive member of the team- as they are on that day.

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